Terms of Use

1. Accounts

To access certain features, you must register for an account. You must be at least 18 years old. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate and complete information during registration and to update it as necessary. Notify us immediately of any unauthorized use of your account.

2. Access to the Service

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. All rights not expressly granted are reserved.

You agree not to:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to develop a competing product
• Sublicense, sell, or redistribute access to the Service
• Use automated means to scrape, crawl, or extract data from the Service
• Upload malicious code or attempt to gain unauthorized access to our systems
• Use the Service in any manner that violates applicable law

All intellectual property rights in the Service, including software, design, and documentation, remain the exclusive property of the Company. Your data remains yours — see our Privacy Policy for details.

3. Your Data

You retain all ownership rights to the data you provide to the Service, including CRM data, uploaded files, and transcripts. By using the Service, you grant us a limited license to process your data solely to provide and improve the Service, including generating AI-powered analyses. We will not use your data to train AI models or share it with third parties except as described in our Privacy Policy.

4. AI-Generated Outputs

The Service uses artificial intelligence to generate analyses, recommendations, and reports. These outputs are provided for informational purposes and should not be relied upon as the sole basis for business decisions. AI-generated content may contain inaccuracies. We make no guarantees regarding the accuracy, completeness, or suitability of AI-generated outputs. You are responsible for reviewing and validating any outputs before acting on them.

5. Shared Reports

The Service allows you to share reports with third parties via share links. You are solely responsible for the content you share and for ensuring you have the right to share any data contained in those reports. Shared reports may be protected by passwords and expiration dates at your discretion.

6. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your use of the Service, your violation of these Terms, or your violation of any third-party rights.

7. Third-Party Services

The Service integrates with third-party platforms (Salesforce, HubSpot, Gong, Stripe, and others). Your use of these integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Term and Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your access at our sole discretion, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Service ceases immediately. Sections regarding intellectual property, disclaimers, limitation of liability, and dispute resolution survive termination. For cancellation of paid subscriptions, see our Purchase Terms.

11. Dispute Resolution

Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by JAMS in accordance with its applicable rules. The arbitration shall take place in the State of California. You agree to waive any right to a jury trial and to participate in a class action.

You may opt out of this arbitration agreement by sending written notice to support@tryarchway.ai within 30 days of first accepting these Terms.

12. General

• These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
• We may update these Terms at any time. Material changes will be communicated via email or notice on the Service. Continued use constitutes acceptance.
• If any provision is found unenforceable, the remaining provisions remain in full effect.
• These Terms, together with our Privacy Policy and Purchase Terms, constitute the entire agreement between you and the Company.

13. Contact

For questions about these Terms, contact us at support@tryarchway.ai.